Terms of Service

1. Operating Entity & Nature of Services

China Health Concierge ("CHC", "we", "us") is operated by ClearPassage Health Technology Co., Ltd. (北京澄渡健康科技有限公司), an enterprise with its office in Chaoyang District, Beijing, People's Republic of China.

China Health Concierge is a non-clinical medical and dental visit coordination service, not a hospital, clinic, doctor, emergency medical service, medical provider, visa agency, diagnosis service, treatment recommendation service, or official hospital agent. We assist with initial inquiries, record organization, translation coordination, appointment coordination, and practical logistics. We do not provide medical advice, diagnosis, treatment recommendations, prescriptions, emergency services, medical travel clearance, hospital/doctor rankings, final medical quotes, or guarantees of provider acceptance, appointment availability, final pricing, timing, visa or entry results, treatment outcome, clinical result, cost savings, or one-visit completion.

2. No Doctor-Patient Relationship

Using our website or communicating with our consultants does not create a doctor-patient relationship. All medical decisions are made solely between you and the licensed treating provider or medical institution in China.

3. China Visit Planning Review (Standalone Written Deliverable)

For patient or family inquiries where structured pre-travel mapping is beneficial, the China Visit Planning Review is a standalone, written, non-clinical planning document. It assists clients in evaluating hospital tiers, administrative pathways, logistical feasibility, and provider-stated intake requirements based on information you provide and CHC's coordination experience. It is not a medical opinion, diagnosis, treatment recommendation, provider recommendation, formal medical quote, or appointment booking service.

• Price: The non-medical coordination service fee for the China Visit Planning Review is US$299, confirmed prior to payment. This fee is standalone and is not credited, offset, or applied toward any subsequent coordination services.
• Payment method: The Planning Review fee is paid online via PayPal in US dollars. PayPal processes the payment under its own user agreement and privacy policy; CHC receives the payment confirmation and payer contact information to begin the review. Card and account credentials are handled by PayPal and never reach CHC.
• Start of work: Planning Review work begins when CHC confirms payment and starts reviewing the submitted intake or client-authorized case information.
• Delivery & Completion: The written Planning Review is delivered following the receipt of case information and provider inquiry responses. Delivery of the written deliverable concludes the service delivery. Further coordination is entirely optional and subject to separate mutual agreement.
• Debriefing call: Includes one optional debriefing call (up to 30 minutes) within 14 calendar days of report delivery to review written findings and administrative logistics. This call does not include medical advice, clinical provider selection, or new coordination execution.
• Inquiry scope: The review includes an administrative acceptability assessment and pricing inquiry within the agreed inquiry scope.
• Refunds: Service fees are subject to the Refund Policy (Section 6).
• Standalone Service: The Planning Review is not a mandatory prerequisite for booking Visit Coordination. Clients with clear targets and scheduling requirements may engage Visit Coordination directly.

4. Materials and provider-sharing authorization

Public forms, WhatsApp, and ordinary email are not CHC record-upload channels. If a paid scope requires selected materials, CHC will first explain the minimum material list and request separate explicit authorization to process health information. CHC will not share materials with a hospital, clinic, or other provider unless the client separately authorizes sharing with that named recipient and a CHC human approves the administrative action.

5. Visit Coordination Services, Modules & Scope

Visit Coordination provides defined administrative, on-site, and logistical support for international visitors traveling to China for planned medical or dental visits. Services are structured around five standard delivery modules:

1. Appointment Coordination: Department & doctor scheduling, administrative intake confirmation, and booking voucher delivery.
2. Accommodation Coordination: Proximity hotel screening, accessible/quiet room coordination, and reservation confirmation.
3. Arrival & Local Transport Support: Airport pickup, accessible transfer, and daily hospital transit scheduling.
4. Bilingual Visit Support: If you choose an escort, CHC assigns a team member to handle practical and administrative communication on the day (scheduling, paperwork, directions). This is not medical interpretation. We support English and Chinese at no extra cost. Other languages can be arranged for an additional fee, which we confirm in writing before you pay.
5. Records & Handover Pack: Collecting hard-copy hospital reports, imaging discs, discharge summaries, and coordinating bilingual translation or international courier dispatch.

• Direct Engagement: Clients with defined execution requirements may engage Visit Coordination directly following a Free Access Check, without purchasing a Planning Review.
• Custom Scope & Fees: Visit Coordination is custom-quoted based on the specific modules requested, traveler profile, and visit duration. Service scope and CHC's non-medical coordination service fee are agreed upon in writing prior to engagement. Before you pay anything, we give you a written breakdown of all fees known at that point: our coordination fee, and the provider's quoted charges exactly as the provider issues them. Medical charges are paid by you directly to the licensed provider at its standard rates; they may change if your treatment plan changes, and we will tell you in writing before any change.
• Standalone Billing: Visit Coordination fees are separate from the Planning Review. No fee offsets, bundle discounts, or historical credits apply between the two products.
• Refunds: Coordination service fees are subject to the Refund Policy (Section 6).
• Third-Party Costs: Receiving medical institutions are independent, licensed institutions and are not CHC employees. Medical charges are paid by you directly to the licensed provider at its standard rates, under the provider's own terms. All hotel rates, transport fares, and third-party vendor charges are billed directly by those respective vendors. CHC's non-medical coordination service fee is charged separately.

6. Refund Policy

Non-medical coordination service fees paid to CHC (including fees for the China Visit Planning Review and Visit Coordination services) are governed by the following refund policy.

Nothing in these terms affects any rights you have under applicable law.

7. Limitation of Liability

We are not liable for the outcome of any medical treatment, surgery, or procedure. Candidate providers are not CHC employees, and the medical risk remains with the patient and their licensed treating professionals.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. Any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction of the courts located in Beijing, China.

9. Corporate Entity & Notice Details

Operating Entity: ClearPassage Health Technology Co., Ltd. (北京澄渡健康科技有限公司)

Primary Operating & Legal Notice Address:

Suite 1808, AIA Financial Center, No. A26 North East 3rd Ring Road, Chaoyang District, Beijing, China (北京市朝阳区东三环北路甲26号友邦金融中心1808)

Administrative & Operating Facilities:

• Suite 908A, Guoya Plaza, No. 1 Yabao Road, Chaoyang District, Beijing (北京市朝阳区雅宝路1号国雅大厦908A)
• Suite 2609, Ding 12 Jianguomenwai Avenue, Chaoyang District, Beijing (北京市朝阳区建国门外大街丁12号2609)

Electronic Notice: concierge@chinahealthconcierge.com