Privacy Policy & Data Protection

1. Operating Entity & Introduction

China Health Concierge ("CHC", "we," "us," or "our"), operated by Beijing ChengDu Health Technology Co., Ltd. (北京澄渡健康科技有限公司), respects your privacy. This policy explains how we handle personal information and authorized coordination materials when you use our non-clinical medical and dental visit coordination services.

2. Information We Collect

• Initial inquiry information: Your high-level coordination question, planning details, and contact information when you ask CHC to follow up. Public forms are not for full medical records or attachments.
• Detailed planning information: If CHC invites you to a longer planning questionnaire, it collects structured planning information only. It does not accept uploaded reports, imaging, passports, identity documents, or payment information.
• Authorized case materials: Only after a paid scope and explicit health-information consent may CHC request the minimum selected reports, imaging links, travel documents, or provider-issued paperwork needed for that scope through a separately activated case-materials process.
• Travel support information: Passport or visa-related information only when expressly included in agreed travel-readiness or provider-document support.
• Payment confirmation information: Online payments are processed by PayPal. CHC receives the payment confirmation, amount, and payer contact details; card and account credentials stay with PayPal and never reach CHC.

3. How We Use Your Data

We act as a non-clinical coordination facilitator. We use information only for the scope we explain to you and share it only when needed for authorized coordination, such as with:

• A specifically named hospital, clinic, or administrative contact, only after you separately authorize CHC to share selected materials for that stated purpose.
• Travel or logistics contacts, and visa-related document contacts only where expressly included in agreed support.

We do not sell personal information.

4. Data Security

Our website uses HTTPS/TLS. Email, WhatsApp, automated web chat, and public web forms are not appropriate for sensitive medical or identity information. Do not send full medical records, imaging files, prescriptions, passport copies, ID documents, full diagnosis reports, or payment details through those channels. Sensitive materials, when necessary, are requested only after a paid scope, explicit health-information consent, a CHC human approval, and — for provider sharing — separate authorization for a named provider.

5. Consent and case-materials gates

Consent to CHC contacting you, consent to CHC processing selected health information, and consent to CHC sharing selected materials with a named provider are separate choices. None is preselected. You may withdraw a consent before CHC has shared the relevant material, subject to any legal or operational need to retain a record of the request. CHC does not use automated tools to transmit patient records or make clinical decisions.

6. Case-workspace notice

Before CHC asks for any sensitive file, the CHC coordinator will provide the applicable case-materials notice, including the authorized purpose, minimum material list, access method, and the approved retention and deletion process for that case. Until that notice is provided, do not send sensitive attachments.

7. Data Controller & Contact Information

Data Controller: Beijing ChengDu Health Technology Co., Ltd. (北京澄渡健康科技有限公司)

Primary Operating & Notice Address: Suite 1808, AIA Financial Center, No. A26 North East 3rd Ring Road, Chaoyang District, Beijing, China

For data protection inquiries, access requests, or deletion notices, please contact: concierge@chinahealthconcierge.com